General terms and conditions
Your supplier and contractual partner:
LAB COMPLETE D.O.O.
Headquarters/Business address: Brnčičeva 31, 1231 Ljubljana-Črnuče, Slovenia
Website: www.lab-complete.com
Managing Director: Erik Žunič
VAT ID number: SI36425800
Commercial Register: Okrožno sodišče Ljubljana
Contact information, assistance
Should you as a buyer or a user of our online shop require any additional information, in particular regarding exceptional offers, ordering and delivery terms, return or refund policies, security in terms of data protection or you merely need support in navigating an online shop, please do not hesitate to contact us:
- e-mail: info@lab-complete.com
- phone: +381631049050
Our online store warrants essential technological and organizational solutions to assure an utterly safe purchasing experience. The transmission of highly sensitive personal and transactional data is securely and with due precautions carried out by means of a protocol SSL (SecureSocketsLayer). We strictly abide by all the conditions and regulations of applicable sectoral legislation and consumer personal data protection pursuant to the General Data Protection Regulation (GDPR).
GENERAL TERMS AND CONDITIONS
1. INTRODUCTION / VALIDITY
1.1. LAB COMPLETE D.O.O., Brnčičeva 31, 1231 Ljubljana-Črnuče, Slovenia manages this online shop and provides e-commerce services (hereinafter: the provider or online shop).
1.2. The general terms and conditions specify the operation of an online shop, statutory rights of users (hereinafter also: the customer of an online shop) and business relationship between the provider/online shop as a seller and the user as a buyer, i.e. every individual who places an order in our online shop or every legal entity who places an order in our online shop pursuant to the provisions of these conditions applicable to legal entities (companies).
1.3. The aforementioned conditions govern the sales of the products that are available in an online shop at www.lab-complete.com Offers in an online shop are only relevant to the orders via online shop, unless otherwise specifically agreed in writing by the customer and the provider. Online purchases are made in compliance with the German law acquis.
1.4. The General Terms and Conditions published in an online shop at the time of the purchase apply for each individual order (online order placement). These conditions exempt any supplementary conditions except for the provisions specified in another contract which is separately signed between the buyer and the provider.
1.5. Prior to the completion of the purchase, the buyer shall actively confirm by ticking the checkbox that they fully understand and acknowledge the General Terms and Conditions.
1.6. We reserve the right to amend the aforementioned conditions at any time, therefore the buyer shall periodically review them for changes. The alterations to these conditions are effective from the date the seller publishes the new terms and conditions on the website. Each version of the conditions is separately dated.
1.7. The buyer may download, store or reproduce the General Terms and Conditions available on the website using the link provided in an online shop.
2. INFORMATION AVAILABILITY / SUMMARY OF LEGISLATION
2.1. The provider commits to a consistent transmission of the following information to the customer:
- company identity (company name and headquarters, registration data)
- contact information to facilitate prompt and effective communication (email, address)
- fundamental characteristics of goods or services (including after-sales services and warranties)
- availability of products (each product or service available in an online shop should be accessible within a reasonable time frame)
- delivery and service terms (method, location/place and expected delivery time)
- all prices shall unambiguously provide a clear notification whether taxes and delivery costs are included
- payment and delivery method
- temporal validity of an offer
- deadline for the termination of the agreement, termination conditions, and the sum of potential return costs,
- explanation of the complaint procedure, including the data of the contact person or customer service.
3. PRICES/VALIDITY OF THE OFFER
3.1. Final prices quoted on the products during order placement include the prescribed VAT rate and are effective for all purchase orders in our online shop. Tax rate (VAT) depends on the status of the buyer (natural or legal entity), the location/headquarters of an end customer and supplementary terms and conditions on the subpage "VAT".
3.2. Online prices apply to the products in an online store. The provider reserves the right to amend the prices without prior notice.
3.3. Prices are valid at the time of order placement, i.e. applicable prices at the time the placed order is received by the provider's information system. A purchase contract between the provider and the buyer is binding at the moment the customer receives an automatic acknowledgment via email. From this moment on, all the specified conditions are effective for both the provider and the customer.
3.4. Prices are exclusive of delivery or postal charges. Delivery and shipping costs are already charged during the ordering process in an online store and listed when reviewing the contents of the shopping basket and the overall value of the order prior to electronic approval. In the event of the sale and supply of goods to customers outside the European Union, the buyer's country is eligible to charging supplementary costs for the customs clearance, excise and similar taxes that shall be borne by the buyer.
3.5. Regular prices are proposed by the manufacturer or the supplier and available to all visitors of an online shop. Exclusive prices apply during promotions.
3.6. The seller endeavors to offer the best price on the market. We shall strive to align our price with the lowest price for the corresponding product by an authorized supplier in strict compliance with the pricing policy of the product manufacturer. Competitive prices shall incorporate all accompanying expenses (packaging and delivery costs, etc.). We shall not offer you price convergence in the following circumstances: - product characteristics do not align with the product advertised on our website; - the order of the product cannot be carried out in accordance with the buyer's wishes; -the product is a counterfeit, old, damaged or refurbished; - treatment that is in clear violation with the pricing policy of the product manufacturer; - in case the order shall exceed the scope of a standard order covering household requirements or for other reasonable grounds. The buyer shall not claim additional rebates on the lowest price offered by the seller (e.g. coupons, prepayment discounts, regular discounts, etc.).
3.7. In specific cases, when the price is not displayed next to the product due to technical particularities, etc., the buyer may send enquiry to the seller by clicking on the selected box, and the seller shall promptly provide the buyer with necessary information regarding the price.
3.8. Despite tremendous efforts to ensure updated and accurate information on our website, we acknowledge that occasionally there may be inaccuracies or other errors in terms of the prices. The buyer will be immediately informed about any alterations in prices during order processing or potential agreement termination.
4. ORDERING AND PURCHASING PROCEDURE
4.1. We provide the valued customers to our online shop with an exquisite 24/7 online shopping experience in many languages. Buyers may select and order items from the list of products on offer in an online store.
4.2. The provider strives to consistently ensure the promptest possible delivery times and the abundance of items in stock to facilitate the shortest waiting period and to favorably meet your order. Availability is displayed next to each product on our website.
4.3. Visitors to our online store may either make purchases as registered or unregistered users, send an inquiry or order goods via phone or email. Registration indicates the first entry in the database, i.e. users provide requested data and hereby obtain the status of the registered customer. Login process denotes that all needed information has already been entered in the database, and therefore users are only required to submit their email address and personal password prior to future logins. Buyers may use the link »Log in« to register or log in at the provider's portal. Users may terminate their registration in writing at info@Lab-complete.com. Prior to the submission of registration withdrawal, the user is obliged to pay all outstanding commitments or applicable cancellation charges.
4.4. The buyer may review submitted information and enter corrections regarding selected items and corresponding amounts prior to order confirmation. However, should the customer wish to notify the provider of the modifications upon order placement, they shall do so via phone or e-mail at info@Lab-complete.com prior to the shipment. Ownership of the delivered goods shall remain with us until full payment of the purchase price.
4.5. The buyer is issued an invoice that contains the list of ordered products, either per post or in the PDF format to the e-mail address submitted by the buyer during the registration or ordering process. The provider may send an invoice to the customer to the email address submitted during the registration or entered in an online order form. The buyer may use a download link obtained via e-mail to transmit, store or reproduce an invoice on an electronic device.
4.6. The buyer is responsible for reviewing the accuracy of data prior to order placement. Subsequent alterations to the invoices are not permissible.
4.7. Shopping procedure:
- Adding a product to a basket: The buyer may add an item to a basket either from the home page, category page or product page. Some products have characteristics that enable buyers to customize (configure) various features according to their wishes prior to order placement. Such products may exclusively be added from the product page where the customer shall select options in all configuration fields.
- Shopping cart summary (optional):
When buyers add a product to a shopping cart, they may use this site to review the selected items in the basket, to calculate delivery costs or to claim a potential rebate. In addition to that, the buyer may regulate the number of items in the shopping cart by adding or removing products, editing the desired quantities of items, etc. Buyers may access their shopping basket from various websites by clicking the icon »Basket« in the upper right corner of the page. It is not mandatory to check the contents of the shopping basket prior to the purchase completion, therefore the customer may skip this step. Buyers may at all times directly access the checkout from any page on the website after the products are placed in the basket.
- Checkout (delivery and payment method, shopping cart summary): The buyer specifies the delivery and invoice address, selects a suitable delivery method (where the buyer gets acquainted with possible delivery area and delivery time, insurance and shipment tracking), claims potential rebates by entering a promotional discount code (by redeeming discount vouchers) and selects a payment method. Users may access this site from any other page of an online store by sliding the cursor up to the shopping basket in the upper right corner. The button »Checkout« shall be displayed by clicking on the shopping cart. In this stage of the shopping process, buyers may summarize the contents in their shopping cart, i.e. edit the quantities of items, adjust final prices, or modify delivery and payment methods by subsequently altering previously entered data. Prior to order placement, the buyer shall expressly consent to the processing of personal data pursuant to the General Terms and Conditions by validating the checkbox.
- Payment (payment processing)/purchase confirmation: After checking all the required boxes and clicking on the »Confirm purchase« button, the buyer shall be redirected to a payment processing platform containing a series of various online payment systems or to a credit card processing page. Customers of our online shop are attentively guided through the payment process in accordance with the selected payment method. We value and respect your privacy, therefore all websites containing payment data are encrypted by trusted security certificates. Buyers conclude the purchase process by clicking the button »Confirm payment«. Supposing that the buyer selects »cash on delivery« as a payment method, the purchase is already made upon clicking on the button »Confirm purchase«. In case of a prepayment via bank transfer, the buyer shall be provided with an invoice in a PDF format containing all the data required for remittance. A purchase is deemed completed when the buyer transfers the amount invoiced to the provider and the provider proceeds with an order. After submitting an order on the website, the buyer shall receive an email confirmation with significant data regarding the contents of an order, payment method and delivery (estimated shipping date). A purchase contract between the provider and the buyer is made directly upon the order confirmation (the buyer receives an automatic acknowledgment via email).
4.8. Please read the accompanying instructions thoroughly and test each product securely before using it. Supposing that you are not certain how to test the product or you are hesitant about its safety, the product may cause pecuniary damage or may be detrimental to people's health, please do not use the product, notify the seller about the matter and return the item immediately. Use the receivables at your own discretion and risk.
4.9. We strive to deliver meticulous and accurate product descriptions enriched with correspondingly inviting photographic materials for each individual sales item in our online store. Despite our best efforts, we acknowledge that, in rare occasions, we may not be able to warrant uncompromised accuracy of both product and picture data. Should you have further inquiries, please consult the seller to check the accuracy of the information. Any potential aesthetic divergences between the photograph and the product shall not dictate a product specification.
5. RETURNS
Right to cancel
You have the right to cancel this contract within thirty days without giving any reason. The cancellation period will expire after thirty days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last lot or piece.
To exercise the right to cancel, you must inform us (LAB COMPLETE D.O.O., Brnčičeva 31, 1231 Ljubljana-Črnuče, Slovenia, info@Lab-complete.com, Phone: +381631049050) of your decision to cancel this contract by a clear statement (e.g. a letter sent by post, fax or e-mail). You may use the attached model cancellation form, but it is not obligatory.
You can also electronically fill in and submit the model cancellation form or any other clear statement on our website https://www.lab-complete.com/en/order/history. If you use this option, we will communicate to you an acknowledgement of receipt of such a cancellation on a durable medium (e.g. by e-mail) without delay.
To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right of cancel before the cancellation period has expired.
Effects of cancellation
If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
You shall send back the goods or hand them over to us, without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
The right to cancel does not exist for the following contracts:
Contracts for the supply of goods that are made to the consumer’s specifications, i.e. non-prefabricated goods made on the basis of an individual choice of or decision by the consumer or are clearly personalized.
6. DISPOSAL AND BATTERY RETRACTION
Environmental protection
Substances, for instance, chemical pollutants in old appliances may have harmful consequences for the environment and human health if they are not stored properly, particularly when they are disposed of in a not break-proof and improper manner by persons not authorized for this task. Especially in the case of illegal exports, it cannot be ensured that the environment and human health are protected against damage. Old appliances may also contain recyclable raw materials, old appliances may be repaired or some parts may be recycled which allows us to significantly reduce the impact on the environment. For this reason, old appliances must not be disposed of by way of your normal household waste or exported illegally. You – as the end-user – are obliged by law to return or to properly dispose of electrical appliances. Please observe the following: You are yourself responsible for deleting any personal data to be found on the old appliances, which are to be disposed of.
Batteries
Substances, for instance, chemical constituents in old batteries may have harmful consequences for the environment and human health if they are not stored and disposed of properly. Moreover, they may also contain recyclable raw materials. Batteries must not be disposed of by way of your normal household waste. You, as the end-user are obliged by law to return used batteries. Used batteries may be returned free of charge or sent back free of charge to the vendor or to the collection points intended for this purpose (e.g. public collection points in your community or in retail markets). The batteries can also be returned free of charge by post to the vendor; here, you possibly must comply with the specifications of the hazardous goods law. The return of batteries by the end-user to local retailers is restricted to a reasonable amount of batteries and is restricted to such used batteries that the local retailer offers or used to offer in his product range.
The crossed-out wheeled bin symbol shall remind you of the fact that batteries must not be disposed of with domestic garbage. You may also find the following icons below this symbol, which have the following meaning concerning the constituents:
Pb: the battery contains more than 0.004 percent of lead by weight
Cd: the battery contains more than 0.002 percent of cadmium by weight
Hg: the battery contains more than 0.0005 percent of mercury by weight
Old appliances
Electrical and electronic equipment are marked with the following symbol showing a "crossed-out wheeled bin":
The symbol means that you as the owner of this appliance must not dispose of this appliance with domestic garbage (grey wheel bin, yellow wheel bin for recyclable packaging material, organic waste bin, paper bin or glass bin). This appliance must be disposed of separately from unsorted domestic waste e.g. at the municipal collecting points. Used batteries and used accumulators that are not covered by the old appliance must be removed before returning the appliance at the collection point.
The acceptance of old appliances may be refused if they present a health and safety risk to persons caused by contamination.
7. PURCHASE FOR LEGAL ENTITIES
7.1. The same online purchasing process applies for both legal entities (companies, independent contractors and other legal entities) and natural entities. However, legal entities shall select an option »I'm making a purchase as a legal entity« and agree with the applicable terms and conditions.
7.2. Should a legal entity require an invoice to a company, they shall comply with the corresponding terms and conditions. The main difference is in the rights of withdrawal from the contract. The aforementioned legal entities shall not bear the right to revocation/withdrawal from the contract without specifying a reason, as is the case for consumers (natural entities). Legal entities shall not be entitled to reimbursement of the full purchase price. The provider enables companies, independent contractors and other legal entities to return purchased items pursuant to statutory warranty terms.
8. LIMITATIONS OF LIABILITY
8.1. The content, published on the provider's website and made available to you, shall be utilized and reproduced solely for non-commercial purposes with visible copyright notices.
8.2. The provider shall guarantee regularly updated and accurate content on the website. The provider shall not be liable for occasional inactivity of the website and unavailability of the information on these websites. The provider shall not be liable for potential viruses that may be transferred to the user's device from this website and therefore advises the users to adequately protect their software against viruses.
8.3. The users utilize the published content at their own risk. The provider reserves the right to refer the users to other websites and shall not assume responsibility for its content.
8.4. Published photographic and video materials shall not fully reflect the product's properties.
8.5. The provider or any other legal or individual entity that collaborated in the creation of the website shall not be liable for any consequential damages resulting from access or inability to use the information published on the provider's websites or any errors or shortcomings in their contents.
8.6. The provider may rescind the contract only if there are sufficient conditions for a substantial error pursuant to the German Civil Code. Substantial errors are considered to be decisive non-conformities in the essential characteristics of the product that deter the customer from purchasing a particular item and concluding a contract with the seller, including evident errors in prices.
8.7. The provider shall not be liable for the contents of visitors' opinions about products. The provider shall review the submitted messages prior to the publication and reject all misleading and offensive entries that contain evident untruths. The provider shall not be liable nor hold any responsibility whatsoever for information in the opinion section.
8.8. The provider reserves the right to modify the applicable terms and conditions at any time without prior notice.
9. COMPLAINTS AND DISPUTES
9.1. The provider abides by the applicable consumer protection legislation. Every effort is made to establish an effective customer complaint handling system and to designate a person the customer may consult in case of difficulties at +386 3 838 11 36 or by email at info@Lab-complete.com. Complaint handling procedure is strictly confidential.
Out-of-court settlement of consumer disputes
9.2. The provider acknowledges that the disproportion between the economic value of the claim and the costs resulting from the dispute settlement is a focal point of consumer dispute, at least in the context of judicial resolution. This is also the pivotal hindrance preventing the buyer from commencing legal proceedings. Hence the provider strives to resolve potential disputes by amicable means or an out-of-court settlement. However, if the dispute cannot be settled amicably, it shall be submitted to the competent court within the district of the seller's headquarters.
9.3. The provider shall not acknowledge any out-of-court consumer dispute resolution provider as having jurisdiction over a consumer dispute that a buyer may initiate in accordance with the Out-of-Court Settlement of Consumer Disputes Act (GURASV).
9.4. The established regimen stems from the Out-of-Court Settlement of Consumer Disputes Act (GURASV), Regulation (EU) No 524/2013 of the European Parliament and of the Council on online dispute settlement for consumer disputes and Directive 2013/11/EU.
10. COMMUNICATION
10.1. KNAPIČ shall contact the user by means of distance communication, unless the consumer expressly objects. Electronic advertising messages and/or text messages shall incorporate the following components:
- advertising messages shall be clearly and unambiguously marked,
- the sender shall be evident,
- various actions, promotions and other marketing techniques shall be marked as such.
In addition to that, the terms and conditions of participation shall be explicitly defined:
- the process of unsubscription from advertising messages shall be thoroughly specified,
- KNAPIČ shall strictly respect the consumer's decision not to receive advertising messages.
10.2. Customers' opinions/comments and product reviews submitted by the buyers are a customary segment of an online store intended to cater to the user community. The provider enables every registered user of an online store to express their opinion regarding the service and products. The messages shall be reviewed by the provider prior to the publication. The provider shall not publish misleading and offensive entries that contain evident untruths. The consumer unequivocally complies with the applicable terms and conditions by submitting a comment and hereby permits a partial or full publication of a submitted comment in all electronic or other media.
10.3. The provider may exercise the right to utilize the submitted content for an indefinite period and for any purpose that is in the business interest of the provider, including publication in advertising and other marketing materials. The author of the comment guarantees to be the owner of the material and moral copyrights for submitted messages and opinions and that those rights shall be indefinitely transferred to the company Lab Complete d.o.o.
11. APPLICABLE LAW AND PLACE OF JURISDICTION
11.1. All purchases in this online store are made in compliance with the Slovenian law acquis. The national law of Slovenia governs all legal relationships among customers. For consumers, this choice of law only applies to the extent that the granted protection is not withdrawn by mandatory provisions of the law of the country, in which the consumer has his habitual residence.
11.2. Should the customer or the buyer be a commercial entity or other legal entity with a registered seat in Slovenia, all disputes arising in the performance of this contract shall be submitted solely to the competent court within the district of the seller's headquarters. The same applies supposing that the buyer is a commercial entity or other legal entity with a registered seat outside the territory of Slovenia. However, the latter shall not exclude the possibility that the seller files a lawsuit in the court within the district of the buyer (who is a legal entity) registered seat in case of any dispute in relation to the interpretation of this contract.
11.3. The provider reserves the right to modify the general terms and conditions at any time without prior notice. Applicable General Terms and Conditions are published on the website www.lab-complete.com .
11.4. The same applies for potential alterations and supplements to the applicable General Terms and Conditions resulting from the amended business policy of the provider or the current legislation.
12. SECURITY AND DATA PROTECTION
12.1. The provider is committed to respecting your privacy and diligently protecting your personal data at all times. Provided personal data shall not be disclosed to any third party which ensures an effective and undisturbed business relationship with the provider.
12.2. The provider shall ensure to permanently safeguard, collect and process all the personal information of the user pursuant to the provisions of applicable legislation regarding the protection of personal data.
12.3. Personal data collected through application forms in an online store - or otherwise communicated to the controller KNAPIČ (first name and surname, email, telephone, street name and number, postal code, location, country, region, shopping cart contents, IP address) are gathered with the purpose of conducting the principal activity of the company KNAPIČ i.e. an online shop, particularly for responding to customer demand, and for designing, concluding and implementing a contract. Such information processing is part and parcel of an exquisite service and is therefore valid on the basis of a contractual relationship between the customer and the service provider. The implementation of the contract whose party is the data subject represents the legal basis for the lawful processing of the personal data, i.e. the application of pre-contractual measures taken in response to the data subject's request.
12.4. Only authorized employees in KNAPIČ shall utilize the supplied personal data. Buyer's personal data shall only be disclosed to the following (contractual) partners or data processors, i.e. postal service suppliers or providers of shipping services, IT providers (software servicing and maintenance) or website administrators and providers of accounting services.
12.5. For a detailed breakdown of your fundamental rights concerning the protection of personal data (GDPR, sectoral legislation) visit the subpage "Privacy" on our website https://www.lab-complete.com.
12.6. Essential technological and organizational solutions to assure an utterly safe purchasing experience are warranted. The transfer of sensitive personal and transactional data on the website is carried out in a safe mode by means of a protocol SSL (SecureSocketsLayer). Encrypted personal data are transferred to the provider's server in a secure format. The system prevents the interception of customers' personal and transactional data in an online store.
12.7. Global payments platform Bankart arranges and forwards safe authorizations and transactions with payment cards. The authorizations of payment cards are carried out in real-time with immediate data verification in the banking system.
12.8. For further information on security and privacy terms visit the subpage "Privacy" on our website https://www.lab-complete.com.
Children's privacy policy
12.9. The provider urges parents and guardians to teach their children the fundamentals of responsible personal data handling on the Internet. Minors shall not attempt to provide the company's website with any form of personal data without an expressly granted parental or legal guardian consent. The provider shall not knowingly solicit orders from potential minors without an explicit parental or legal guardian consent. The provider shall not collect and process personal data from children below the statutory age without an expressly granted parental or legal guardian consent. Furthermore, the provider shall not disclose personal data provided by children to any third parties, except for parents or legal guardians.
13. FINAL PROVISIONS
13.1. The provider reserves the right to modify the general terms and conditions at any time without prior notice. Applicable General Terms and Conditions are published on the website www.lab-complete.com .
13.2. The same applies for potential alterations and supplements to the applicable General Terms and Conditions resulting from the amended business policy of the provider or the current legislation.
These General Terms and Conditions apply since August, 2021
